In the realm of Lean Six Sigma, identifying customer needs is paramount. To achieve this, a powerful tool emerges: the Critical to Quality (CTQ) Tree. This graphical representation segments complex processes into smaller, controllable elements. The CTQ Tree highlights those characteristics that are absolutely vital to customer satisfaction, serving… Read More

The Define phase of a Lean Six Sigma project is critical to success. It sets the stage for all subsequent phases by clearly defining the project scope, goals, and expectations. However, achieving stakeholder alignment during this phase can be difficult. Stakeholders may have diverging interests, priorities, and perspectives, which can cause delays… Read More

Achieving success within the Lean Six Sigma framework relies heavily on a thorough understanding of Critical-to-Quality (CTQ) characteristics. CTQs represent the attributes that directly influence customer satisfaction and product performance. By identifying these crucial CTQs early in the process, organizations can target their improvement efforts… Read More